087 230 8740 info@kinetixgroup.co.za
monitor your devices proactively, dispatch certified technicians

A printer that's down stays down until someone shows up.

When a device fails, the clock starts. Jobs pile up, deadlines shift, and your team is left waiting on a call-out — often without knowing when, or even whether, a technician is on the way. Most businesses run their print servicing as a reactive, break-fix arrangement, and they pay for it in downtime, emergency call-out fees, and repeat visits for faults that should have been caught earlier.

Kinetix Field Services is a fully managed alternative. We monitor your devices proactively, dispatch certified technicians — with the right parts already sourced — before small faults become outages, and back every job with agreed SLA response and resolution times. You always know where your service request stands, and most issues are resolved before they interrupt your day.

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man is working printer with picture man front him

WHAT'S INCLUDED

Intelligent Dispatch & Scheduling

We don't wait for you to chase a fault. Our scheduling platform reads your fleet in real time and dispatches the right technician — with the right parts — to the right site. Faster resolution, fewer repeat visits.

SLA-Backed Response Times

Every service request is tracked against your agreed response and resolution SLAs. You get full visibility through your customer portal, and we manage escalations before they breach — not after.

Nationwide Technician Coverage

With technicians based in Centurion, Johannesburg, Durban, and Cape Town, we deliver on-site support with regional response times — whether you operate from a single office or across multiple sites.

Parts & Consumables Logistics

Genuine Canon and Sharp parts and consumables, managed and dispatched alongside each service visit. No waiting on separate orders, and no scrambling for toner when a deadline hits.

Preventive & IoT Predictive Maintenance

Our IoT monitoring reads device telemetry before a fault surfaces. We replace wear parts, update firmware, and schedule preventive visits based on actual usage data — not guesswork. Most issues are resolved before you notice them.

HOW IT WORKS

1

We assess your environment

We start with a full audit of your current print fleet: device age, usage patterns, fault history, and supply consumption. This baseline shapes your service plan and SLA tier.

2

We monitor and dispatch

IoT sensors and our service desk watch your devices around the clock. When a fault or threshold is detected, a certified technician is dispatched — automatically, and with the parts already sourced.

3

We resolve and report

Every job closes with a detailed service report. Your portal updates in real time. Monthly reports give your management team visibility over uptime, response times, and total cost of service.

printer repair technician fixing printer showcasing printer repair expertise
Single Partner Solution

WHY KINETIX

  • SA-based, nationally deployed Technicians in Centurion, Johannesburg, Durban, and Cape Town — with regional response times that match your SLA requirements.
  • Canon & Sharp certified Our technicians are trained and certified by Canon and Sharp — the two leading print brands in the SA market.
  • One partner, many brands Whether your fleet is one brand or four, we service it all under a single agreement — no juggling multiple vendor contracts.
  • Predictive, not reactive IoT device telemetry means we act on data, not symptoms. Most clients experience significantly fewer unplanned outages after the first 90 days.
  • Fully transparent portal No more chasing tickets. Every request, technician ETA, service report, and invoice is visible in your self-service portal — 24/7.

Ready to stop waiting on printer call-outs?

Talk to a Kinetix print specialist about your current environment. We’ll identify the gaps, recommend the right service tier, and give you a clear picture of what managed field services would cost — and save.

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